We are a boutique IT
management consulting firm
helping organizations optimize
their people, processes, and
technology.

People

Continual shifts and changes in the IT industry make it difficult to find, develop, and retain a high-quality IT workforce with current skillsets. IT also makes it difficult to optimize your IT organizational structure as new technologies, cost paradigms, and business requirements impact your IT service portfolio. We help clients optimize their IT organizations with the services below.


IT Organization
Design & Staff
Planning
IT Sourcing
IT Executive/
Management Staffing
& Coaching
More

Process

Even with highly-skilled IT staff and the latest technologies in your portfolio, IT organizations with too little or too much IT governance and operational process can be inefficient and struggle to provide value to their stakeholders. With the following services, we help IT organizations develop the appropriate amount of governance and process to ensure value delivery to your customers.


Program &
Project
Management
IT Governance
IT Service
Management
More

Technology

No industry changes faster than IT, so every IT organization scrambles to keep up with the requirements of their business partners who are using technological innovation to better serve the end customers of the organization. We not only help you implement new technologies, we help you standardize your enterprise and manage the technology lifecycle from implementation through retirement.


IT Enterprise
Infrastructure
Data Centers
Enterprise
Applications
Cloud
Solutions
More

Services Framework


With Tech.FrameWorks! your organization benefits not only from our experience, but also from the professional frameworks, tools, and templates we bring to every engagement to accelerate your success. We partner with you to develop the best approach, and then let you take the credit for successful initiatives.


Our Services Framework is customized to meet your needs
Assess

Discover & Analyze
Current State

Plan

Develop Strategies
& Roadmaps

Build

Design &
Build

Run

Implement &
Optimize

Clients


From Fortune 100 and Fortune 500 firms, to one of the largest universities in the United States and regional government entities, our experience is diverse across the following industries:


Financial Services
Government
Healthcare
Higher Education
Insurance
Manufacturing
Retail
Transportation

Team


With over 75 years of IT consulting and management experience, our three Principals bring a plethora of core skills to each service offering and engagement. IT Strategic Planning and Program/Project Management are the foundation of everything we do.


Philip Klitzke, BA, PMP
Jody Klitzke, BA
Michael Scheuerman, BBA, MS

People

Continual shifts and changes in the IT industry make it difficult to find, develop, and retain a high-quality IT workforce with current skillsets. IT also makes it difficult to optimize your IT organizational structure as new technologies, cost paradigms, and business requirements impact your IT service portfolio. We help clients optimize their IT organizations with the services below.

IT Organization Design & Staff Planning

We help our clients assess both their IT organization and staff and then work together to develop a future strategy and roadmap for the organization. The next step is to build detailed organization designs, staff development plans, and implementation program plans. We can always assist with implementation and teambuilding if needed.

IT Sourcing

Aligned closely with the services above, we can help you assess your current IT vendors and also assess which IT services should be sourced by external providers, and then work together to develop a sourcing strategy and roadmap. Next, we assist with vendor selection, contract negotiations, implementation program plan development, as well as implementation management.

IT Executive/Management Staffing & Coaching

We provide interim IT executive and management staffing when you have a short-term need until permanent staff can be hired. We are also seasoned program and project managers and can lead almost any IT initiatives for your organization. Finally, we provide professional coaching services for both IT executives and managers.

Deliverables

Assess Plan Build Run
IT Organization Design & Staff Planning
  • IT Organizational Design Assessment
  • IT Staffing Assessment
  • IT Organizational Strategy & Roadmap
  • IT Organizational Design & Change Program Plan
  • IT Staff Development Plan
  • IT Organizational Change Implementation
  • IT Staff Development Implementation
  • Teambuilding
IT Sourcing
  • Sourcing Needs Assessment
  • Vendor Assessment
  • Sourcing Strategy & Roadmap
  • Vendor Selection, Contract Negotiation & Program Plan Development
  • IT Sourcing Vendor Implementation Management
IT Executive/Management Staffing & Coaching
  • Interim Executive & Management Staffing
  • Program & Project Management Staffing
  • IT Executive & Management Coaching

Process

Even with highly-skilled IT staff and the latest technologies in your portfolio, IT organizations with too little or too much IT governance and operational process can be inefficient and struggle to provide value to their stakeholders. With the following services, we help IT organizations develop the appropriate amount of governance and process to ensure value delivery to your customers.

Program & Project Management

Not only can we lead your most critical IT programs and rescue fledgling projects, we can also assess your project methodology and current portfolio of initiatives. We can design process and portfolio improvements and hep you implement them. Also, since project methodologies in most organizations focus on software development, we developed our Lean IT Infrastructure Project Methodology with Project Accelerator Tools. We've implemented this at clients to provide appropriate governance for infrastructure projects without the heavy bureaucracy of most methodologies which inhibit agility and time to market.

IT Governance

We help customers assess business-IT strategic alignment and then develop and implement new IT strategies to improve value delivery to your business. We can also assess your IT governance framework and then develop and implement new governance strategies. We can assess your organization's IT costs, develop investment and cost saving recommendations, and then help you implement changes. Finally we can assess your strategic architecture and engineering process, technology standards, and disaster recovery process, and develop and implement changes.

IT Service Management

IT organizations deliver value through IT services. We can help you assess your current service management and operational process maturity, portfolio of services, service desk operations, as well as your service and systems management tool portfolios. We then develop strategies and roadmaps for improvement as well as detailed designs and implementation plans. As with all our services, we can always help you implement your plans.

Deliverables

Assess Plan Build Run
Program & Project Management
  • Methodology Assessment
  • Program & Project Portfolio Health Assessment
  • Individual Program/Project 911 Rescue Assessment
  • PPM & PMO Roadmap & Strategy Development
  • Program/Project 911 Rescue Planning
  • PMO Design
  • PPM Methodology Design
  • Program/Project Rescue Relaunch
  • PMO Implementation
  • PPM Methodology Implementation
  • Program/Project Rescue Implementation
IT Governance
  • Business-IT Strategic Alignment Assessment
  • IT Governance Assessment
  • Architecture, Engineering, and Standards Assessment
  • IT Cost Assessment
  • Disaster Recovery Assessment
  • Business-IT Strategy Development
  • IT Governance Strategy Development
  • IT Financial Plan & Roadmaps
  • Disaster Recovery Planning
  • IT Strategy Program Plan
  • IT Governance Design & Program Plan
  • IT Process Design
  • Key IT Metrics Development for Continuous Improvement
  • IT Strategy Implementation
  • IT Governance Implementation
  • IT Process Implementation
  • IT Metrics Implementation
IT Service Management
  • ITSM & Operational Process Inventory and Maturity Assessment
  • IT Service Portfolio Inventory & Assessment
  • IT Service, Systems Management, and Automation Tools Inventory & Assessment
  • IT Contact Center/Service Desk Process Assessment
  • ITSM Process Strategy & Roadmap
  • IT Service Portfolio Strategy & Roadmap
  • IT Service & Systems Management Tools Strategy & Roadmap
  • IT Contact Center Strategy & Roadmap
  • ITSM Design & Program Plan
  • IT Service Portfolio Management Design & Program Plan
  • IT Service & Systems Management Tools Vendor Selection, Design & Program Plan
  • IT Contact Center Design & Program Plan
  • ITSM Implementation
  • IT Service Portfolio Management Implementation
  • IT Service & Systems Management Tools Implementation
  • IT Contact Center Implementation

Technology

No industry changes faster than IT, so every IT organization scrambles to keep up with the requirements of their business partners who are using technological innovation to better serve the end customers of the organization. We not only help you implement new technologies, we help you standardize your enterprise and manage the technology lifecycle from implementation through retirement.

IT Enterprise Infrastructure

We help clients assess part or all of their IT infrastructure, develop future strategies and roadmaps, create program plans for implementation, and actually manage implementations. We can also assess your Technology Lifecycle Management (TLM) process, make recommendations, and help with the implementation.

Data Centers

To help you optimize your investment in data centers, we can assess your facilities, operations, tools, and costs. After the assessments, we can help you develop strategies and roadmaps for the future. We are not a data center facility engineering firm, but we can help you work with your facilities experts to ensure IT requirements are met in design and construction as we help manage the overall data center project. We can also help you manage the design and implementation of IT in the data center as well as optimizing your data center operational processes.

Enterprise Applications

We can help you inventory and assess part or all of your enterprise application portfolio, develop future strategies and roadmaps, create program plans to implement changes, and actually manage implementations. We can also assess your Application LIfecycle Management (ALM) process, make recommendations, and help with the implementation.

Cloud Solutions

As the drive to push more to the cloud continues, we can help your organization assess potential cloud solutions and develop and implement strategies for both Platform as a Service (PaaS) and Software as a Service (SaaS) solutions.

Deliverables

Assess Plan Build Run
IT Enterprise Infrastructure
  • IT Enterprise Infrastructure Inventory & Assessment
  • Technology Lifecycle Management (TLM) Process Assessment
  • Assessment for Specific Prospective Technologies
  • Enterprise Infrastructure Strategy & Roadmap
  • TLM Strategy & Roadmap
  • Strategies & Roadmaps for Specific Technologies
  • Enterprise Infrastructure Program Plan
  • TLM Design
  • Project Plans for Specific Technologies
  • Enterprise Infrastructure Implementation
  • TLM Implementation
  • Technology Implementation
Data Centers
  • Data Center Facilities Assessment
  • Data Center Operations Assessment
  • Data Center Tools Assessment
  • Data Center Strategy & Roadmap
  • Data Center Operations Planning
  • Data Center Tools Roadmap
  • Data Center Program Plan
  • Data Center Operational Plan
  • Data Center Tools Vendor Selection, Design, and Testing
  • Data Center Facility Implementation
  • Data Center Operations Implementation & Optimization
  • Data Center Tools Implementation
Enterprise Applications
  • Enterprise Application Portfolio Inventory & Assessment
  • Application Lifecycle Management (ALM) Process Assessment
  • Assessments for Specific Applications
  • Application Portfolio Strategy & Roadmap
  • ALM Strategy & Roadmap
  • Roadmaps for Specific Applications
  • Application Portfolio Program Plan
  • ALM Design
  • Application Vendor Selection, Design, and Testing, and Program Plan
  • Software Development & System Integration
  • Application Portfolio Implementation
  • ALM Implementation
  • Application Implementation
Cloud Services
  • Platform as a Service (PaaS) Assessments
  • Software as a Service (SaaS) Assessments
  • PaaS and SaaS Strategies & Roadmaps
  • PaaS and SaaS Vendor Selection, Design, Testing, and Program Plan
  • PaaS and SaaS Implementation

Philip Klitzke, BA, PMP

A former IT Executive at both American Express and Northwest Airlines, Mr. Klitzke has 30 years of experience in all areas of IT, including Executive Management, Consulting, Program/Project Management, IT Service Management, Infrastructure, Operations, Application Development, Executive/Management Coaching, among others. He is a certified ITIL Expert, PMP, and has a BA from the University of Wisconsin-Stout.


Jody Klitzke, BA

Jody is an accomplished IT professional able to lead teams, projects and departments. Her areas of expertise are in IT Service Management, Application Development, and Support. She is a skilled business analyst that can ensure a successful development or process improvement initiative. She has served in roles that include senior staff manager, business/technical analyst, project manager, release manager, configuration manager, and technology specialist.


Michael Scheuerman, BBA, MS

With over 20 years of IT and Program/Project Management experience with 25 organizations, Mr. Scheuerman has led over 150 projects in most areas of IT, including IT Strategy, Enterprise Applications, IT Service Management, Data Centers, IT Infrastructure, and an IT Internet Startup. He founded Altus Consulting, Inc. in 1997 and has been a Principal with Tech.FrameWorks! since 2009. Mr. Scheuerman earned an M.S. in Telecommunications from the College of Engineering at the University of Colorado-Boulder, a Bachelor of Business Administration (B.B.A.) from the University of Iowa, and has received certifications in Scrum, ITIL, and RCDD. He is currently enrolled in the Stanford University Advanced Project Management Program.